In 2005, helpful big sister Brittney Maxson tried to enter an A&F dressing room at the Mall of America to assist her younger sibling, 14-year-old Molly, who is autistic.
She was confronted by store staff, who said that hollister clothing policy didn’t allow more than one person in a dressing room at a time in an attempt combat shoplifting. The girls had encountered the same policy at another store, but they allowed the sisters in the dressing room at that store after they understood the situation.
At abercrombie outlet, Brittney explained her sister’s special needs, but was still refused. Their mom, Beth, tried to talk to management and the girls were still refused. Beth even called a customer service hotline while at the store and the request was still ignored.
